Refund Policy

1. Purpose of This Policy

This Refund Policy explains how requests for cancellations or refunds are handled when you use the my99exch.id website. We operate only as an information and affiliate referral platform and do not conduct financial transactions or hold user funds. Because of this, we cannot directly issue refunds for any payment made to third-party operators.

2. Scope and Applicability

This policy applies solely to services and digital content hosted on my99exch.id — articles, guides, and affiliate referrals. It does not extend to any monetary transaction conducted on Partner Platforms to which we refer users.

3. No Direct Financial Transactions

We do not accept deposits, bets, or payments of any form.
We do not store credit-card data or wallet balances.
All monetary interactions occur between the user and the chosen Partner Platform.

Accordingly, refund requests for deposits or bets must be addressed to that partner’s support team.

4. Refunds from Partners

Each partner maintains its own refund and dispute-resolution mechanism. We recommend you review a partner’s terms before registration. If a partner fails to respond or you suspect fraudulent activity, report the incident via our /contact/ page so we can record and escalate it.

5. Affiliate Commissions

Any commission received by my99exch.id from partner affiliates is non-refundable since it does not originate from user payments. Commissions are earned only after a user voluntarily registers or transacts with a partner.

6. Cancellations of Referral Requests

If you submit a contact form in error or wish to withdraw consent for further communication, email our support team immediately. We will acknowledge and delete the entry within five business days per our Privacy Policy.

7. Dispute Guidelines

When raising a refund claim with a Partner Platform:

Retain receipts, chat records, and transaction IDs.
Submit a written complaint to their official support address.
Allow reasonable processing time (typically 7–14 days).
If unresolved, notify us with evidence for documentation.

We will cooperate by sharing the record with relevant regulators if required.

8. Fraud and Chargebacks

Users should not initiate unjustified chargebacks against legitimate transactions. False claims may be reported to financial institutions under applicable law.

9. Policy Amendments

We may revise this Refund Policy as our affiliate network evolves. Updates take effect immediately upon posting.

10. Contact for Assistance

Questions or concerns regarding refunds should be directed to our Grievance Officer listed on /contact/.

Summary: my99exch.id does not collect or refund money directly. All monetary disputes must be handled with the respective Partner Platform under their policy.